FCO/ACCUO Posts 2015 Conference Agenda

The biennial joint conference of the Forum of Canadian Ombudsman and the Association of Canadian College and University Ombudspersons, "50 Years of Fairness: People, Purpose, Passion" will take place May 10-13, 2015 at the Wosk Centre in Vancouver, BC. The event will include annual general meetings for FCO and ACCUO and pre-conference training programs. 



Here is a summary of the agenda:

Sunday, May 10

Pre-Conference Workshops

Fine Art of Fairness, Presented by: Jeff Cain, Assistant Ombudsman, Ombudsman Saskatchewan

Train-the-Trainer: Systemic Investigations for Small Offices, Presented by: Kim Carter, Ombudsperson for the Province of BC

Monday, May 11

Welcome and Opening Address – Conference co-chairs

Principle, Persistence, Persuasion and Prevention: The Role of an Ombuds in Ensuring Effective Governance, Kim Carter, Ombudsperson for the Province of BC

Concurrent Learning Sessions

• Session #1 Exercising Discretion: A Fairness Workout for Decision-Makers, Heather McGee Peggs, Ryerson University of the Ombudsman
• Session #2 Why an Ombudsperson is Essential on Every Campus • Part 1, Lucie Allaire, University of Ottawa 
• Session #3 “So You Think You Can Drive”: Managing Expectations in Difficult Complainants, Barry Fleming and Bradley Moss, Office of the Citizens' Representative (Newfoundland and Labrador)
• Concurrent Learning Sessions 
• Session #4 Exercising Discretion: A Fairness Workout for Decision-Makers • Part 2, Heather McGee Peggs, Ryerson University of the Ombudsman
• Session #5 Why an Ombudsperson is Essential on Every Campus • Part 2, Lucie Allaire, University of Ottawa
• Session #6 How to Develop Human Resources in an Ombuds Office, Doug Melville, Ombudsman for Banking Services and Investments (OBSI)

Lunch

Purpose and Commitment: The Duty to Be True to Your Mandate and Yourself, Kevin Page, Chairholder, Jean-Luc Pepin Research Chair, University of Ottawa

Concurrent Learning Sessions

• Session #7 FAIRNESS in Higher Education - Is it Utopia? • Part 1, Doris Kiendl-Wendner, University of Applied Sciences, Graz, Austria; Martine Conway, University of Victoria; Josef Leidenfrost, Federal Ministry of Science, Vienna, Austria
• Session #8 Introduction to Student Development Theory and its relevance to Ombuds Practice, Jay Solman, Simon Fraser University Chris Rogerson, BCIT
• Session #9 Quand l'ombudsman fait de al médiation (Presentation will be in French), Joëlle Thibault, Protectrice de la personne – Hydro-Québec

Concurrent Learning Sessions

• Session #10 FAIRNESS in Higher Education - Is it Utopia? • Part 2, Doris Kiendl-Wendner, University of Applied Sciences, Graz, Austria; Martine Conway, University of Victoria; Josef Leidenfrost, Federal Ministry of Science, Vienna, Austria
• Session #11 Preventing Ombudsman Capture, Ian Darling, Tarion Warranty Corporation
• Forum of Canadian Ombudsman – Annual General Meeting and Election of Officers

Celebration Reception

Tuesday, May 12

ACCUO AGM

Continental Breakfast

The Quest for Effectiveness in the Ombuds' Role, Lorne Sossin, Dean and Professor, Osgoode Hall Law School

Concurrent Learning Sessions

• Session #13 Recent Administrative Law Decision Review and Impact on Ombuds Work, Franck V.A. Falzon, Q.C.
• Session #14 Dispute Resolution: An Alien Social Technology? Norman Dolan, University of Victoria
• Session #15 La tempête parfaite : Audace, intégrité, confiance et créativité: l’arrivée d’un ombudsman dans une ville en choc post-traumatique (This session will be in French), Nadine Mailloux, Ombudsman de la ville de Laval

Learning Sessions

• Session #16 The impact of Ombudsman Investigations on Public Administration, Fiona Crean, Office of the Ombudsman, City of Toronto
• Session #17 L’intégration des différentes approches de règlements des différends – la marque de commerce de la pratique chez les ombudsmans, Kristen Robillard, Université Concordia; Nancy Chamberlain, Université de Laval; Pascale Descary, Université de Montréal

Caucus and Networking Lunch

Wednesday, May 13

Continental Breakfast

Ombuds Performance Appraisal: How do we respond to the need while avoiding the pitfalls? Raymonde Saint-Germain, Ombudsperson for the Province of Quebec

Learning Sessions

• Session #18 Le rôle de l’ombudsman dans le contexte des médias sociaux (Bilingual session), Suzanne Legault, Office of the Information Commissioner of Canada
• Session #19 Respectful Workplaces, Respectful Classrooms, Nathalie Sharpe, University of Alberta
• Session #20 External Evaluation (Panel discussion), Doug Melville, Ombudsman for Banking Services and Investments (OBSI) 

Panel on Independence and Closing
Moderator: Nora Farrell, Ryerson University; Panelists: Barry Fleming, Office of the Citizens' Representative (Newfoundland and Labrador); Howard Sapers, Office of the Correctional Investigator; Johanne Savard, Ville de Montréal; David Paradiso, BC Ombuds Office

Lunch

(FCO/ACCUO 2015 Conf Info.)

Related posts: Upgraded Website for Forum of Canadian Ombudsman; Association of Canadian College and University Ombudspersons Publishes Standards of Practice; ACCUO Sets 2013 Midyear Meeting; FCO and ACCUO Post Agenda for 2013 Conference in Halifax; Forum of Canadian Ombudsman Offers Certificate Program; ACCUO Chronicles Three Decades of Ombuds in Higher Education; Forum of Canadian Ombudsman Elects Officers for 2013-2015;  FCO/ACCUO Extends Deadline for 2015 Conference Proposals.